Shipping policy

Last updated: September 2026

At THE3ENGINEERS LTD, we aim to make the delivery process as straightforward as possible.

1. Order Processing

Orders are processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume and other circumstances.

Once your order has been dispatched, you may receive a confirmation email containing available tracking information.

Delivery times depend on your destination, shipping method, courier and product availability.

Any delivery estimates displayed during checkout should be treated as estimates unless we specifically state otherwise.

If there is an unexpected delay affecting your order, we will communicate relevant information where possible.

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary according to:

For international deliveries, additional customs duties, import taxes or other charges may apply depending on the destination country.

Where applicable, these charges may be payable by the customer.

Customers are responsible for checking the import requirements applicable to their country.

Please carefully check your delivery address before completing your order.

If you provide an incorrect or incomplete address, contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

If your order has not arrived within the expected delivery period, please contact us at:

Please provide your order number so we can investigate the delivery status.

For UK online sales, businesses should generally deliver goods within 30 days unless another delivery period has been agreed with the customer.

If your parcel arrives visibly damaged, please contact us as soon as possible.

Where possible, take photographs of the packaging and product before disposing of any packaging materials.

THE3ENGINEERS LTD
20 WENLOCK ROAD
LONDON, ENGLAND 7GU

Email: info@the3engineers.shop