Privacy policy

Last updated: September 2026

At THE3ENGINEERS LTD, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit or purchase from the3engineers.shop.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details
  • Payment and transaction information
  • Information you provide when contacting us
  • Website usage and device information, including IP address and browser information
  • Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our website, process orders and provide customer support.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange delivery
  • Send order confirmations and updates
  • Respond to customer enquiries
  • Handle returns, refunds and exchanges
  • Improve our products, website and customer experience
  • Prevent fraud and protect our website
  • Comply with legal and regulatory obligations
  • Send marketing communications where you have provided the appropriate consent

We do not use your personal information for purposes that are incompatible with the reasons explained in this Privacy Policy.

3. Payment Information

Payments are processed through secure payment providers.

We do not normally have access to your complete payment card details. Payment information is handled by the relevant payment provider according to its own privacy and security policies.

4. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Shopify and technology service providers
  • Payment processors
  • Delivery and courier companies
  • Website and analytics providers
  • Customer support providers
  • Professional advisers where necessary
  • Government authorities or law enforcement where legally required

We only share information where there is a legitimate business, contractual or legal reason to do so.

5. Cookies

Our website uses cookies and similar technologies to operate properly, remember preferences, understand website usage and, where applicable, support marketing activities.

Some cookies are essential for the website to function. Other cookies may require your consent depending on their purpose and applicable law.

You can manage cookies through your browser and any cookie controls provided on our website.

The ICO states that non-essential cookies generally require user agreement, and privacy information should be accessible and provided when personal data is collected.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting legal or accounting requirements.

Retention periods may vary depending on the type of information and applicable legal requirements.

7. Your Data Protection Rights

Depending on the circumstances, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate information
  • Request deletion of your information where applicable
  • Ask us to restrict certain processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

To exercise a privacy-related right, contact us using the details below.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will always be published on this page.

10. Contact Us

THE3ENGINEERS LTD
20 WENLOCK ROAD
LONDON, ENGLAND 7GU

Email: info@the3engineers.shop

If you have concerns about how your personal information is being handled, you can also raise a complaint with the UK's Information Commissioner's Office (ICO). UK privacy notices should explain who is responsible for the data, why it is processed, who it may be shared with, retention, individual rights and how to complain.