Refund policy

Last updated: September 2026

At THE3ENGINEERS LTD, we want you to be happy with your purchase. If you are not completely satisfied with an item, please contact us as soon as possible so we can help.

1. Returns

For online purchases, you generally have the right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

Items should be returned in a condition that allows us to assess them.

You may handle clothing in the same way you reasonably would in a shop to check its size, appearance and suitability. However, you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

2. Refunds

Once your returned item has been received and checked, we will process your refund within the timeframe required by applicable law.

For a valid cancellation under the distance-selling rules, refunds generally include the cost of standard delivery originally paid. If you selected a more expensive delivery service, we are generally only required to refund the cost of the standard delivery option.

Refunds will normally be made using the original payment method.

3. Faulty or Incorrect Items

If you receive an item that is:

Faulty
Damaged
Not as described
The wrong item

please contact us as soon as possible.

UK consumer law provides protections for faulty or incorrectly described goods, including refund, repair or replacement rights depending on the circumstances.

Please provide your order number and, where appropriate, photographs showing the issue so that we can investigate it efficiently.

4. Items That May Not Be Eligible for Change-of-Mind Returns

Certain products can be excluded from the usual cancellation right under applicable law.

For example, exceptions can apply to personalised or custom-made items and certain sealed goods where returning them would create health or hygiene concerns.

If a particular product has a specific return restriction, this will be communicated before purchase where required.

5. How to Request a Return

To request a return, email:

info@the3engineers.shop

Please include:

Your full name
Order number
Product name
Reason for contacting us
Photos, if the item is damaged or faulty

Our team will provide the appropriate return instructions.

6. Return Shipping

For a change-of-mind return, return delivery costs may be the customer's responsibility where permitted by law and where we have informed you of this before purchase.

For faulty, damaged or incorrectly supplied goods, we will deal with the return in accordance with your statutory rights.