Customer Support

Questions?
We've got answers.

Find answers to common questions about shopping with The 3 Engineers, including orders, shipping, returns, payments, and our men's and women's collections.

General

What is The 3 Engineers?

The 3 Engineers is a modern clothing brand offering men's and women's clothing, including everyday styles and wardrobe essentials.

What type of clothing do you sell?

We offer clothing collections for both men and women. Available products and styles can be viewed through our collection pages.

How can I contact The 3 Engineers?

You can contact us by email at info@the3engineers.shop. Our team will be happy to help with questions about products, orders, and other customer enquiries.

Where is The 3 Engineers based?

The 3 Engineers is operated by THE3ENGINEERS LTD. Our registered address is 20 Wenlock Road, London, England, 7GU.

Orders

How do I place an order?

Browse our collections, select the product you want, choose the available size or variant, and add it to your cart. You can then proceed to checkout to complete your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at info@the3engineers.shop. Changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

Where can I find my order number?

Your order number can normally be found in your order confirmation email after completing your purchase.

How can I track my order?

If tracking is available for your order, tracking information will be provided after your order has been dispatched. You can also visit our Track Order page.

Shipping

Where do you ship?

Shipping availability and available delivery options depend on your destination. The available shipping methods and costs will be shown during checkout.

How long will my order take to arrive?

Delivery times depend on your destination, shipping method, order processing time, and the carrier handling your package. Please check our Shipping Policy for the latest delivery information.

What if my tracking information hasn't updated?

Tracking information may take some time to update after a parcel has been handed to the carrier. If your tracking information has not changed for an extended period, contact us at info@the3engineers.shop.

Returns & Exchanges

What is your return policy?

Returns are subject to the conditions and time limits stated in our Refund and Return Policy. Please review the policy before sending an item back.

Can I exchange an item?

Exchange availability depends on the product and our current return policy. Please contact us before returning an item so we can guide you through the available options.

What if I receive a damaged or incorrect item?

Contact us as soon as possible at info@the3engineers.shop. Please include your order number and clear photos of the item so we can review the issue.

Are sale items eligible for return?

Return eligibility for sale items depends on our Refund and Return Policy. Please review the policy before placing your order.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location.

Is my payment information secure?

Payments are processed through the payment methods available at checkout. Never send your card details or payment credentials by email.

What should I do if my payment fails?

Check that your payment details are correct and try again. If the problem continues, try another available payment method or contact your payment provider.

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